Avocare

Version1.0.0
PublisherAvocare Corporation
Category
  • Telehealth/Virtual Care
  • Online Booking
  • Patient Reminders/Messaging
  • Clinic Workflow/Administration
EMR Integration(s)OSCAR Pro
RegionCanada
Privacy and SecurityMore Information
Terms of Use

Avocare

Version1.0.0
PublisherAvocare Corporation
Category
  • Telehealth/Virtual Care
  • Online Booking
  • Patient Reminders/Messaging
  • Clinic Workflow/Administration
EMR Integration(s)OSCAR Pro
RegionCanada
Privacy and SecurityMore Information
Terms of Use

Avocare lets patients send and receive secure messages with their own clinic and doctor, bringing the convenience of instant messaging to healthcare providers.

Using Avocare, clinic staff and physicians can securely manage online communication and document sharing with patients using a single platform, and patients can manage their own notification channels. Avocare also supports one-time and subscription billing for specific services, as well as specialized request flows for appointments, notes, and prescription refills.

Reception Inbox
The single, easy-to-use reception inbox offers a beautiful, completely intuitive design providing a one-stop location for all patient communication. Patient’s requests are sorted for easy addition into the clinic’s schedule.

AI-Powered Virtual Assistant
Offers an automated collection of patient requests, resulting in a reduction of calls through reception and appointments that are incredibly easy to schedule.

Internal Messaging
Allows doctors and employees to easily send and receive messages while communicating patient requests between staff members.

Send and Receive Photos and Documents with Patients
Have clearer discussions with patients about their symptoms, and give more detailed diagnoses as a result.

One-way or two-way messaging
If you need to send sensitive data such as patient lab results or referrals, send one-way messages. For most conversations with patients, communicate securely with them two-way.

Simple Patient Billing
Avocare handles the billing to patients and hands you a cheque each month. No need to chase down patients for payment.

Group Announcements
Send announcements to all patients or a subgroup of patients, making it easy for everyone to stay up to date with clinic news.

EMR Integration

Avocare offers seamless intergration with all versions of OSCAR Pro.

Direct Integration

Appointment Schedule Sync

Avocare’s OSCAR integration is a 2-way sync, making sure appointments booked from either side are fully synchronized on both calendars.

Patient Registration

During patient onboarding, Avocare automatically checks the relevant demographic data on OSCAR side and can automatically approve patients if all provided details match. Otherwise, a manual approval process is also available.

E-Chart Entries

Avocare automatically updates the E-Chart notes on the OSCAR side, moving over all conversations and secure messages from Avocare to OSCAR. This includes secure links to any files hosted on Avocare as well.

Privacy and Security

General

Avocare is fully compliant with all applicable privacy and health data regulations in Canada. This includes the Canadian Anti-Spam Legislation (CASL), Personal Information Protection and Electronic Documents Act (PIPEDA), and Personal Health Information Protection Act (PHIPA). In addition, all Avocare data is stored within Canadian borders, at a secure and compliant hosting facility. All data stored on Avocare is encrypted in storage and in transit using the best in class AES-256 algorithm.

Application Requirements

General

Avocare is a browser-based application, with support for all modern evergreen browsers (Google Chrome, Safari, Firefox, and Microsoft Edge). In addition, native iOS and Android applications are available with a limited set of functionality for both patients and physicians (all request types, chat, and notifications).

About the Publisher

Avocare was developed by a team of passionate innovators and practitioners, with over 40+ years of combined experience in healthcare, design, and technology. Our team found that the healthcare experience was simply lacking convenience, ease of use, and speed. Relationships with your practitioner are meant to be personal. Our goal is to bring a world-class user experience to healthcare, just like any other business in today’s modern world.

Product Overview

Avocare lets patients send and receive secure messages with their own clinic and doctor, bringing the convenience of instant messaging to healthcare providers.

Using Avocare, clinic staff and physicians can securely manage online communication and document sharing with patients using a single platform, and patients can manage their own notification channels. Avocare also supports one-time and subscription billing for specific services, as well as specialized request flows for appointments, notes, and prescription refills.

Reception Inbox
The single, easy-to-use reception inbox offers a beautiful, completely intuitive design providing a one-stop location for all patient communication. Patient’s requests are sorted for easy addition into the clinic’s schedule.

AI-Powered Virtual Assistant
Offers an automated collection of patient requests, resulting in a reduction of calls through reception and appointments that are incredibly easy to schedule.

Internal Messaging
Allows doctors and employees to easily send and receive messages while communicating patient requests between staff members.

Send and Receive Photos and Documents with Patients
Have clearer discussions with patients about their symptoms, and give more detailed diagnoses as a result.

One-way or two-way messaging
If you need to send sensitive data such as patient lab results or referrals, send one-way messages. For most conversations with patients, communicate securely with them two-way.

Simple Patient Billing
Avocare handles the billing to patients and hands you a cheque each month. No need to chase down patients for payment.

Group Announcements
Send announcements to all patients or a subgroup of patients, making it easy for everyone to stay up to date with clinic news.

EMR Integration

Avocare offers seamless intergration with all versions of OSCAR Pro.

Direct Integration

Appointment Schedule Sync

Avocare’s OSCAR integration is a 2-way sync, making sure appointments booked from either side are fully synchronized on both calendars.

Patient Registration

During patient onboarding, Avocare automatically checks the relevant demographic data on OSCAR side and can automatically approve patients if all provided details match. Otherwise, a manual approval process is also available.

E-Chart Entries

Avocare automatically updates the E-Chart notes on the OSCAR side, moving over all conversations and secure messages from Avocare to OSCAR. This includes secure links to any files hosted on Avocare as well.

Additional Details

Privacy and Security

General

Avocare is fully compliant with all applicable privacy and health data regulations in Canada. This includes the Canadian Anti-Spam Legislation (CASL), Personal Information Protection and Electronic Documents Act (PIPEDA), and Personal Health Information Protection Act (PHIPA). In addition, all Avocare data is stored within Canadian borders, at a secure and compliant hosting facility. All data stored on Avocare is encrypted in storage and in transit using the best in class AES-256 algorithm.

Application Requirements

General

Avocare is a browser-based application, with support for all modern evergreen browsers (Google Chrome, Safari, Firefox, and Microsoft Edge). In addition, native iOS and Android applications are available with a limited set of functionality for both patients and physicians (all request types, chat, and notifications).

About the Publisher

Avocare was developed by a team of passionate innovators and practitioners, with over 40+ years of combined experience in healthcare, design, and technology. Our team found that the healthcare experience was simply lacking convenience, ease of use, and speed. Relationships with your practitioner are meant to be personal. Our goal is to bring a world-class user experience to healthcare, just like any other business in today’s modern world.