Phelix

Phelix is an OSCAR-integrated virtual assistant that automates administrative and clinical workflows. Phelix is deployed with many clinics and winning back more than 75% time spent on client’s repetitive tasks!

The Phelix Patient Journey Automation lets your clinic build custom pathways and patient engagement journeys using our easy to use automation builder interface. Unlike other tools, all settings are configurable, including custom templates across channels (SMS, Email, Phone, and Digital Forms), confirmations and cancellations with live-EMR status updates, advanced patient cohorts and filtering, and custom triggers according to appointment time, flagged events, or external integrations.

The Phelix Inbox Assistant allows you to use AI to sort, process, and triage incoming faxes, e-mails, and referrals directly into the EMR, while getting smarter and more accurate for your documents and workflow over time.

The Phelix Virtual Agent uses phone, SMS, or website chatbot to triage patient and provider requests, automate new bookings, update or cancel existing appointments, provide procedure specific FAQs, record voice notes in the chart, or route calls to staff.